Refund Policy

General Information

This Refund & Cancellation Policy explains how refunds, cancellations, duplicate payments, access issues, and billing-error cases work for purchases made on www.otoecom.com and courses.otoecom.com.

OTOECOM provides online courses, training programs, digital learning resources, templates, tools, bonus content, recordings, downloadable materials, and professional ecommerce services. Please read this policy carefully before purchasing any course, digital product, training access, subscription, or professional service from OTOECOM.

By purchasing any course, training program, digital product, downloadable material, subscription, service, or bonus content from OTOECOM, you agree to this Refund & Cancellation Policy.

Refund Eligibility

OTOECOM offers limited refund eligibility for online courses purchased from our platform. To qualify for a refund, all of the following conditions must be met:

• The refund request must be made within 7 calendar days of the original purchase date.
• You must have watched less than 3% of the course chapter content and must not have completed even one full chapter of the course. If 3% or more chapter content has been watched or one full chapter has been completed, the refund request will not be accepted.
• You must not have accessed or watched any Bonus Video. If any Bonus Video is accessed or watched, a No Refund Policy will apply.
• You must not have downloaded, opened, used, or accessed course resources, templates, ebooks, tools, worksheets, proprietary materials, or any other digital learning material.
• The course or product purchased must be eligible for refund and must not fall under the non-refundable items mentioned in this policy.
• The refund request must include a valid reason, order ID, registered email address, payment proof, and any other details required for verification.

Refund eligibility is determined after checking course engagement, video progress, chapter completion, bonus video access, resource usage, payment records, and other access logs.

Non-Refundable Items

The following purchases are final and non-refundable under all circumstances:

• Lifetime Access Plans — once enrolled, lifetime course access is non-refundable.
• Courses purchased under special discount offers, sales, promotional pricing, coupon-based pricing, limited-time offers, or any special deal pricing.
• Courses where 3% or more video content has been watched or even one full chapter has been completed.
• Courses where any Bonus Video has been accessed or watched.
• Account management services or one-on-one consulting sessions already delivered or started.
• Custom-built training programs, private workshops, corporate workshops, or personalized learning programs booked through us.
• Digital downloads, templates, ebooks, proprietary tools, worksheets, files, recordings, or other learning resources accessed, downloaded, opened, or used.
• Community access fees, certification charges, paid support access, or any paid private group/community access.
• Bundled course packages where any individual component has been started, used, accessed, watched, downloaded, or consumed.
• Any course, service, resource, subscription, digital product, or offer clearly marked as non-refundable at the time of purchase.

Once you enroll into a lifetime access plan, discounted course, bonus-access course, bundle package, or digital resource-based course, refund is not possible if the above no-refund conditions are triggered. Please review all course details carefully before purchase.

How to Request a Refund

To request a refund, you must contact us within the 7-day eligibility window with complete purchase and account details.

• Email us at hello@otoecom.com with the subject line Refund Request — [Your Order ID].
• Include your full name, registered email address, phone number, course name, order ID, payment date, payment method, payment proof, and reason for refund.
• Our team will review your request, video watch percentage, chapter completion, bonus video access, resource access, payment details, and course engagement records.
• Refund approval depends on eligibility verification and is not guaranteed simply because a request has been submitted.
• For support, you may also contact us on WhatsApp or phone at +91 9355117757.

Refund Process & Timeline

If your refund request is approved after verification, the refund will be processed to the original payment method used at the time of purchase.

• UPI / Wallet Payments: Refunds are usually processed within 3–5 business days.
• Credit / Debit Card Payments: Refunds are usually processed within 7–10 business days, depending on the issuing bank’s settlement cycle.
• Net Banking Payments: Refunds are usually processed within 5–7 business days directly to the original bank account.
• EMI Plans: Refunds may take 10–14 business days, and EMI cancellation will follow the payment partner’s process.
• International Cards: Refunds may take 10–15 business days due to currency conversion checks and bank processing timelines.

If the refund is not credited within the expected timeline, please contact your bank or payment provider first, then reach out to us with the transaction reference.

Partial Refunds

For bundled course packages where you wish to request a refund for only part of the bundle, partial refunds may be considered under the following conditions:

• The refund request must be made within the 7-day eligibility window.
• The course component for which refund is requested must be completely unused and must have zero progress.
• If any video of that component has been watched, any chapter has been completed, any live class has been attended, or any recording has been viewed, that component will not be eligible for partial refund.
• If 3% or more video content has been watched or even one full chapter has been completed in the component for which refund is requested, partial refund for that component will not be accepted.
• If any Bonus Video included in the bundle has been accessed or watched, a No Refund Policy will apply.
• No templates, tools, downloads, worksheets, ebooks, proprietary resources, or digital learning materials related to that component should have been accessed or downloaded.
• The bundle discount applied at the time of purchase will be adjusted before calculating the refund amount.
• The refunded amount will be calculated after deducting the discount, used component value, payment gateway charges, applicable taxes, and any already accessed resources or services.
• Partial refunds are not guaranteed and will be reviewed case-by-case based on course access, video progress, chapter completion, bonus access, resource usage, and payment records.

Partial refunds are approved at our sole discretion after complete verification.

Course Cancellation by Us

In rare cases, OTOECOM may need to cancel a live batch or training program due to unforeseen circumstances such as instructor unavailability, technical issues, operational reasons, or other unavoidable situations.

• You will receive notification via email, WhatsApp, or platform communication whenever possible.
• You may be offered the option to shift to the next available batch at no additional cost.
• If OTOECOM cancels a paid live batch and you choose not to wait for the next batch, you may be eligible for a full refund for that cancelled batch, subject to internal verification.
• Any approved refund will be processed to the original payment method within the applicable bank/payment gateway timeline.
• Any external expenses incurred by the learner, such as internet, device, software, tools, travel, or third-party services, will not be reimbursed.

Payment Method & Currency

All approved refunds are processed to the same payment method and currency used at the time of original purchase.

• Refunds cannot be transferred to a different bank account, card, UPI ID, wallet, or third-party account.
• Refunds cannot be issued in cash.
• Refunds cannot be transferred to another person or third party.
• International purchases are refunded in the same currency or as per the payment gateway/bank conversion process.
• Refunds may be adjusted as store credit only if requested by the learner and approved by OTOECOM.

Failed & Duplicate Payments

In genuine billing-error cases, refunds or reversals may be processed after verification. These cases are different from normal course refund requests.

• Failed Transactions: If payment was deducted but the course was not activated due to payment confirmation failure, we will verify the transaction and either activate access or coordinate with the payment gateway/bank.
• Duplicate Payments: If the same course was accidentally charged more than once for the same learner, the duplicate amount may be refunded or adjusted after verification.
• Unauthorized Charges: If you notice a charge you did not authorize, contact us immediately with payment details. Such cases will be handled according to gateway/bank verification and applicable rules.
• Pricing Errors: If a course was charged at an incorrect price due to a verified website or payment error, the difference may be refunded or adjusted after internal confirmation.

For billing-error claims, the standard course progress conditions may not apply, but approval will still depend on payment gateway, bank, and internal verification records.

Payment Deducted but Course Not Received

If your amount is deducted but you do not receive the course login link, dashboard access, confirmation email, or purchased digital product, it does not automatically mean a refund is approved. In most cases, this is an access or payment confirmation issue and we will help resolve it.

• Check your Spam, Promotions, Updates, or Junk folder for the access email.
• Make sure the email address entered during checkout is correct.
• Email us within 24 hours with payment proof, registered email, phone number, order ID if available, and screenshot of the deduction.
• After verification, we will either activate/resend access or coordinate with the payment gateway/bank if the transaction failed, is pending, or was not settled to us.
• If the payment was deducted by the bank but not successfully received or confirmed by our payment gateway, the reversal liability and timeline are handled by the payment gateway/bank and not as a normal OTOECOM refund.

Services – Non-Refundable Retainers

For professional account management services related to Amazon, Flipkart, Meesho, or other ecommerce platforms, payments may be treated as a retainer, booking fee, consultation fee, onboarding fee, or service fee.

• Service fees, retainers, onboarding fees, consultation fees, and booking amounts are non-refundable once work has started.
• Once onboarding, planning, account review, listing work, campaign work, catalogue work, optimization, strategy, or support work has started, cancellation and refund requests will not be accepted.
• If monthly plans are offered, cancellation will stop the next billing cycle only. No pro-rated refund will be provided for the current active billing period.
• We do not guarantee fixed sales, profit, ranking, visibility, marketplace growth, or business results because outcomes depend on product quality, pricing, stock, competition, platform policies, seller actions, and many external factors.

What This Policy Does Not Cover

No refund, return, exchange, or partial refund will be provided in the following cases:

• Change of mind after purchase.
• Personal schedule issues, missed live classes, not watching the course, or not using the product after purchase.
• Insufficient results, marketplace competition, account restrictions, low sales, product issues, stock issues, pricing issues, or business expectations not being met.
• Digital course access already delivered, downloaded, streamed, opened, watched, accessed, or used.
• Service work already started, including onboarding, account review, planning, listing, cataloguing, optimization, support, strategy work, or account management work.

Chargebacks & Disputes

We are happy to help you resolve genuine billing issues. Please contact us before raising a chargeback or bank dispute.

• Unjustified chargebacks may lead to account suspension and removal of access to course updates or future support.
• In case of a dispute, we may provide payment records, gateway logs, access logs, email logs, course delivery records, video progress records, bonus access logs, and support records to the bank/payment gateway for verification.
• Fraudulent disputes, false claims, misuse of access, sharing credentials, copying content, reselling materials, or unauthorized distribution may result in permanent access removal without refund.

Compliance

• India: This policy follows common practices for digital content, online courses, training access, and professional services.
• EU / GDPR / Right of Withdrawal: The 14-day withdrawal right may not apply once digital content is accessed, streamed, downloaded, delivered, or once service work starts with your consent.
• US / CCPA Transparency: We clearly disclose our refund and no-refund conditions for digital goods, online courses, and non-refundable services before and after purchase.

Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in law, technology, payment gateway rules, course delivery systems, refund verification process, or services. The latest version will always be posted on this page with the updated date.

• Material changes may be posted on our website or communicated through email/platform updates where required.
• Changes apply to future purchases only unless required by law or platform/payment gateway rules.
• Continued use of our services after policy updates indicates acceptance of the revised terms.

Contact Us

For refund-related questions, support, access issues, or billing-error claims, contact us with complete transaction details:

• Legal Entity: Mittix AlgoTech LLP
• Brand / Platform: OTOECOM Courses
• Email: hello@otoecom.com
• Phone / WhatsApp: +91 9355117757
• Website: www.otoecom.com

By purchasing any course, training program, digital product, resource, tool, template, service, or bonus content from OTOECOM, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.